Shipping & Returns

Tracking Information

Customers will receive an e-mail about tracking information of mailed items from the day after shipment.  To track your mailed items, please visit All requests are shipped by UPS Ground. Dear Valued Customers of NYcruets. Please note that our shipping time is 4-6 weeks due to high level of orders and the products hand-made nature. Thank you for your patience. Kindly, NYcruets.

International Shipping

Shipping charges vary internationally. Please send us an e-mail with your request, address and destination country. You will receive an e-mail with information on shipping and handling charges. We would like to accommodate all our customers, therefore please let us know how we can help you.


We would like you to be gratified with your NYcruets experience.  If for any reason your purchase fails to meet your expectations we will gladly accept returns of your NYcruets purchases up to 90 days from the time of purchase subject to the following conditions below.